Sale and returns terms

Review the selected garment, color, size, price, delivery and tax breakdown before submitting. Payment confirmation comes from the payment provider or an authenticated operator for manual methods. A return to the website alone does not confirm payment.

Contact us with your order number as soon as you want to cancel or change an order. We will check its production and dispatch status. Starting production of a standard design does not by itself remove an applicable statutory withdrawal right.

Where EU distance-selling withdrawal rights apply, you can withdraw without giving a reason within 14 days after receiving the goods. For one order delivered in separate consignments, the period starts when you receive the last item. Send the goods back within 14 days after telling us.

Use “Cancel or return an order” or contact us with a clear cancellation notice and your order number. The online form records the time and sends a receipt. No account is needed.

You may inspect the garment as you would in a shop. Handling beyond what is needed to check its nature, characteristics and fit can reduce the refund by the resulting loss in value.

You cover return postage when you change your mind. Contact us first with your order number so we can identify the return.

North America: Michael Stone / 3TIL9, 3172 N Rainbow Blvd, PMB 13374, Las Vegas, NV 89108, United States. Europe and the rest of the world: request the return address for your order; it depends on the maker. Do not send a parcel to a supplier without return instructions.

For an eligible withdrawal, reimbursement is due within 14 days after notification, including the standard outward delivery charge. We may wait for the returned goods or evidence of posting. Extra charges for a delivery upgrade need not be refunded. Refunds use the original payment method unless another method is expressly agreed without a fee. Refunds are issued without undue delay after approval and are processed within 5 business days of approval.

Making a standard design after purchase does not itself make it personalized. Any genuine customer-specific exception must be identified before purchase; LIMITED numbering alone is not presented as an exclusion.

If an item is faulty, damaged or different from the description, contact us with your order number. Photos can help resolve the issue. Statutory rights and remedies remain available independently of a supplier’s own return policy.